Shipping

Preparation time: your package is prepared within 1 to 2 business days. This period may exceptionally be extended by one or two additional days during periods of very high demand (sales, Black Friday, end-of-year holidays).

Delivery time:

Non-collection of packages:

If a package is not collected by the Customer within the specified timeframe (Locker, Relay Point, or Post Office), the package will be automatically returned to the Company.
The carrier's tracking status serves as proof of non-collection and effective availability of the package; no dispute related to the non-receipt of availability notifications (SMS, email) can be raised against the Company as long as the tracking indicates the package is available.

Upon receipt of the returned package, the Customer can explicitly request:

• Reshipment of the package: a new shipment can be arranged upon explicit request from the Customer. The costs of this new shipment will be entirely borne by the Customer, according to current rates, regardless of the initial order amount.
• Refund: failing a request for reshipment within 30 calendar days following the return of the package to our warehouses, the Company may proceed with a refund of the order. This refund will systematically be reduced by the actual logistics costs incurred (outbound shipping costs, return costs invoiced by the carrier, and processing fees). This deduction will apply even if the initial order benefited from a free shipping offer, as said free shipping is conditional on the effective receipt of the package by the customer. No refund will be made automatically without a customer's request or the processing of the return by our services within the aforementioned deadlines.

Satisfied or your money back

The "satisfied or your money back" guarantee is valid for any first order of a product on sampar.com, for any customer who was not satisfied with the product's effectiveness and who submitted their request within thirty days of the purchase date.

To request a refund, please send an email to customer service at contact@sampar.com, indicating your first name, last name, email address used for the order, your order number, the product concerned, and the precise reasons for dissatisfaction with the product's effectiveness.

The refund is made by issuing a credit note, in the form of a discount code usable on sampar.com within three months of its issue. Any shipping costs are excluded from the refund.