Shipping

Processing time: your parcel is prepared within 1 to 2 business days. This time may exceptionally be extended by one or two additional days during periods of very high demand (sales, Black Friday, year-end holidays).

Delivery time:

Uncollected parcels:

If a parcel is not collected by the Customer within the allotted time (locker, pickup point or post office), the parcel will automatically be returned to the Company. 
The carrier's tracking status is authoritative for establishing non-collection and the actual availability of the parcel; no dispute relating to non-receipt of availability notifications (SMS, email) may be raised against the Company once tracking shows the parcel as available.

Upon receipt of the returned parcel, the Customer may expressly request:

• Reshipment of the parcel: a new shipment can be arranged upon the Customer's express request. The costs of this new shipment will be borne entirely by the Customer, according to the rates in force, regardless of the amount of the initial order.
• Refund: if no reshipment request is made within 30 calendar days following the return of the parcel to our warehouses, the Company may refund the order. This refund will systematically be reduced by the actual logistics costs incurred (outbound shipping costs, return costs invoiced by the carrier and handling fees). This deduction will apply even if the initial order benefited from free shipping, said free shipping being conditional on the customer's actual receipt of the parcel. No refund will be made automatically without a request from the customer or the processing of the return by our teams within the aforementioned timeframes.

Satisfaction guaranteed or your money back

The "satisfied or refunded" guarantee is valid for any first order of a product on the sampar.com website, for any customer who was not satisfied with the product's efficacy and who submitted their request within thirty days of the purchase date.

To request a refund, please send an email to customer service at contact@sampar.com, stating your last name, first name, the email address used for the order, your order number, the product concerned and the specific reasons for your dissatisfaction with the product's efficacy.

The refund is made by issuing a store credit, in the form of a discount code usable on sampar.com within three months of its issue. Any shipping costs are excluded from the refund.