Refund policy

RETURNS

In accordance with the provisions of Article L.121-21 of the Consumer Code, the customer has a period of 14 days to exercise his right of withdrawal without having to justify his reasons, if the product is not opened or damaged. The starting point of the period is the day of receipt of the order by the customer or by the third party designated by him. If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

In the event that the shipping method chosen for your order is delivery to a collection point, failure to collect your parcel within the time limit will not entitle you to exercise your right of withdrawal. In this case, we invite you to contact our customer service department in order to proceed with the refund of your order (refund minus any shipping costs), and to request a new delivery at your expense.

If you wish to exercise your right of withdrawal, please contact our customer service by email at service.web@sampar.com, by phone or via the chat or form available on our website.

In order to be returned, your item must be unused and in perfect condition for resale. It must also be in its original packaging. Gift cards cannot be returned. In accordance with regulations, sealed products that have been opened cannot be reimbursed.

Once your return is received and inspected, we will send you an email to let you know that we have received the returned item and also let you know if your refund is approved or denied. If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.

The customer is responsible for return shipping costs. Your return must be accompanied by a tracking number so that it can be traced. Your parcel should be sent to this address: Parlabo SAS - Service client web - 101 rue de Sèvres - 75006 Paris. Please note that we do not accept returns to relay points.

EXCHANGE OF DEFECTIVE PRODUCTS

If your product is not satisfactory due to a manufacturing or functional problem, please contact our customer service department for an exchange. We will only replace items that are initially defective. Samples and other free products are not eligible for exchange. Before returning any item, please contact our customer service by email at service.web@sampar.com, by phone or via the chat or contact form available on our website. We will take care of your request as soon as possible.

SATISFIED OR REFUNDED

The "satisfied or your money back" guarantee is valid for any first order of a product on the sampar.com site indicated, for any customer who has not been satisfied with the effectiveness of the product and who has sent his or her request within thirty days of the date of purchase.

To request a refund, please send an e-mail to contact@sampar.com indicating your surname, first name, e-mail address used for the order, your order number, the product concerned and the precise reasons for your dissatisfaction with the product's effectiveness.

The refund is made by issuing a voucher, in the form of a discount code to be used on sampar.com within three months of its issue. Any shipping costs are excluded from the refund.