Hydrafuse Collagen 4h mask (x1 pc)
Estimated total
A question about your experience with the Sampar website or products? You might find the answer in the list below. If not, please feel free to contact us via our contact form, our chat, or by phone.
Our products are 100% made in France.
Formulas are developed in Paris, and our products are then manufactured in Cosmetic Valley in Normandy, or in the Hauts-de-France region.
Not all of our products pose risks during pregnancy or breastfeeding, with the exception of those containing essential oils.
Indeed, because essential oils are highly concentrated in active ingredients, most are strongly contraindicated for pregnant or breastfeeding women.
We invite you to refer to the descriptions of our products, and to contact us if you have any doubts about their composition or their use depending on your condition.
Our products have an optimal shelf life of three years from their manufacturing date.
After initial opening, they can be used for approximately twelve months.
The list of ingredients (INCI) can be found on the product pages, under the "Actives and Ingredients" section.
To place an order on our site, you can create a customer account. This will allow you to save your contact details, and track the progress of your order and delivery.
If you wish to delete your customer account, as well as all your personal data, please contact us using the form on the contact page.
If you have forgotten your password, you can reset it from your account login page by clicking on "forgotten password?".
For security reasons, we do not have access to passwords. Therefore, you are the only person who can change it.
If you wish to delete your account, please contact us via our form on this page; we will process your request as soon as possible.
You can pay for your order by credit card or Paypal with complete peace of mind. Transactions are fully secured thanks to current security technologies. Your information is encrypted and is not saved without your consent.
If you need assistance to finalize your order, do not hesitate to contact us directly by phone.
Payment in 3 or 4 instalments (with fees) is available for orders over 100 euros, through our partner Oney.
Do you have a promo code? Enter it in the dedicated field after validating your cart. The corresponding discount will be applied.
Unless explicitly stated otherwise, promo codes cannot be combined.
If you apply a promo code to an order that is already discounted, only the most advantageous discount will be applied.
Unfortunately, once your order has been validated and paid for, we cannot apply a discount code.
Keep it for next time, it might still be valid :)
If you wish to track your order, please log in to your customer account on our website. You will also receive automatic email notifications informing you of the progress of your order and its delivery.
Would you like to change your delivery address? Contact our customer service directly by phone or via our contact form, making sure to include your order number and the new delivery address.
If your order has not yet been shipped, the change will still be possible.
Haven't received your order yet? Check your emails; a shipping notification was sent to you after your order was dispatched, containing a link to the carrier's delivery tracking.
If your package is marked as delivered but you haven't received anything, please wait 48 hours before opening a claim with the carrier, then contact our customer service. We will also open a claim.
It's also possible that your package was picked up by a neighbor or your building's caretaker. Feel free to check with them.
Consult this page to find out about the different delivery methods offered, as well as their rates.
Please refer to this page for information on product returns and refunds.